Self exclusionTake a break and close your account for a selected period of time
Knowing when to self-exclude
Sometimes setting limits isn’t enough and you may need to temporarily suspend your account. You should set a self-exclusion if you are concerned that your gambling may be negatively impacting your life or becoming a problem. We recommend that you exclude yourself from playing for a minimum of six months on all sites where you’re active. During that time, you will not be able to access your accounts. If you’re not sure if self-exclusion is the right move for you, have a read through our self-assessment questions or contact us for more information or advice.
How to set a self-exclusion
You can easily self exclude your account through the Play Okay settings in your Casumo account. Again, we suggest a minimum period of six months. During this time, you will neither be able to log in nor receive any emails or texts from us.
After the period ends, contact us via our live chat to let us know if you would like to extend your exclusion or if you want to return to playing. If you choose to come back, there will be a 24 hour cool-off period from when you speak with us until you can log in.
All gaming sites can help you set up similar closures. If you’re not sure how to do it, just ask.
If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk
We have a team of genuinely caring and well-trained staff who are available 24/7 through our onsite chat at www.casumo.com or by email at [email protected]. All you need to do is reach out and let us know you’re struggling and we’ll take it from there.