Take a break from playingEven when you're in control, sometimes you need a break
Need to press pause?
Often times life requires you to focus your time and attention on other things. Maybe you’re getting married or studying for exams; whatever the reason, when you know you need to take a break for a short period of time, but you are also confident that you’re in control of your gaming, we offer the option to take a break for a minimum of 24 hours up to a maximum of 3 months.
During the period, you will not receive any emails or texts from us and your account will automatically reopen after your chosen period. If you want to extend your break later, come and speak with us in our live chat. If you’re unsure if taking a break is the best step for you, reach out. We’re here to advise and help you find the best account settings for your current situation.
How to enable a break
You can easily pause your account by navigating to the “Suspend Account” section within your Play Okay settings on your Casumo account. From there, select “I want to take a break.”
You can choose to take a break for 24 hours, 7 days, 1 month, 2 months or 3 months. Your account will reopen automatically after your chosen period.
All gaming sites can help you set up similar breaks. If you’re not sure how to do it, just ask.
We have a team of genuinely caring and well-trained staff who are available 24/7 through our onsite chat at www.casumo.com or by email at [email protected]. All you need to do is reach out and let us know you’re struggling and we’ll take it from there.