Play Okay
Casumo's in-product feature for keeping players safeSetting Play Okay limits
With just a few clicks, you can set limits on your Casumo account to ensure your gambling is always within control when you play at our casino. Because everyone budgets a bit differently, we offer several options for setting limits. You can easily set up your limits inside the “Limits” section within your Profile settings on your Casumo account. You can choose just one, or a combination of multiple limits. The choice is up to you, but know that we are available 24/7 to advise and help you get those limits setup.
It’s important to be aware that many other casinos and betting operators have similar limits available to their players. Be sure to look into implementing limits on all of your gaming accounts. If you’re not sure what’s available, just ask.
Play Activity Limit
The Play Activity Limit applies to active gambling time only. Time is counted when you are actively playing games or placing sports bets; inactive periods, browsing, or time between bets do not count. Where multiple activities overlap, time is only counted once toward your limit. If you stop betting or close the page, any time spent inactive or between play will not count toward your limit.
Example:
Casino Games: If you launch a casino game and place bets continuously, the time spent actively playing and betting will count toward your Play Activity Limit.
Sports Betting: When you open the sports betting page, your Play Activity Limit begins counting only when you place a bet. Each bet placed during the same betting session adds to your consumed limit time.
Login time block
Set a specific time block covering all days of the week during which you will not be able to log in to your account. The start and end time of this limit will calculate according to the time zone you are in when activating it. It will take 24 hours to be able to shorten or revoke your time-slot after the request has been made.
Example: If you set a login time block between 10PM and 8AM, you’ll not be able to play during these hours at Casumo. Your available hours will then be 8:01AM until 9:59PM
Deposit limit
A deposit limit will limit the amount you can deposit during a certain period of time. Once you have reached this sum you will not be able to make any new deposits until your limit has reset.
Example: If you set a £10 deposit limit and deposit £10 to your account. The limit restricts any further deposits during the specified period.
Loss limit
A loss limit will limit the possible amount of net losses you can make based on bets minus wins during a certain period. When you have reached this sum, you will not be able to place any new bets until your limit has reset.
Example: If you set a loss limit of £10, your balance can decrease a maximum of £10 in total. If your balance starts at £30, once it reaches £20, no further bets can be made.
Wager limit
A wager limit will limit the total amount you can bet, or wager, during a certain period. When you have reached this sum, you will not be able to place any new bets until your limit has reset.
Example: If you set a £10 wager limit, you can make ten £1 bets during the specified period.
All limits can be adjusted or removed. A decrease in your limits is valid immediately. However, increases or removals of limits require a 24-hour cool-off period before. Following the cool-off period, you will have to confirm the change in your Play Okay settings before the change takes hold. This is to ensure that the change is not related to being caught up in the moment, but that it’s indeed a clear-minded decision.
Get help
We have a team of genuinely caring and well-trained staff who are available 24/7 through our onsite chat at www.casumo.com or by email at [email protected]. All you need to do is reach out and let us know you’re struggling and we’ll take it from there.